MBA Professional in Hotel and Tourism Management
(Program entirely in English)

MBA 1 Preparatory

 Areas of expertise
with professional certifications

•  Financial Accounting

  Application of principal financial accounting methods in the hospitality industry.

  Specializations

  • Accounting for Business Transactions
  • Financial Statements
  • Corporate Accounting

•  Human Resources Management

  Professional training for candidates seeking to work
  in the Human Resources departments of major hotels.

  Specializations

  • Employment Laws and Applications
  • Job Analysis and Job Design
  • Planning and Recruiting
  • Selection
  • Training and Development
  • Evaluating Employee Performance
  • Negotiation and Collective Bargaining
  • Turnover, Discipline, and Exits

•  Managing Service in Food & Beverage Operations

  How to provide a high-qualityrestaurant service, create added value, ensure customer loyalty
  and maintain excellent standards.

  Specializations

  • Food and Beverage Operations
  • Select Food and Beverage Staff
  • Select Hotel Food Service Staff
  • Select Beverage Service Staff
  • Menu Development
  • Food Service Supplies and Equipment
  • Facility Design, Deco
  • Sanitation, Safety, Security, Health, and Legal Issues
  • Labor and Revenue Control
  • Banquets and Catered Events
  • In-Room Dining
  • On-Site Food and Beverage Operations

•  Rooms Department Management

  In-depth analysis of how the reception service operates and its relationship with the hotel’s management and other departments.

  Specializations

  • Reservations
  • Registration
  • Front Office Responsibilities
  • Front Office Accounting
  • Check-Out and Account Settlement
  • The Front Office Audit
  • Planning and Organizing the Housekeeping Department

•  Strategic Sales & Marketing

  Study of the various “types” of customer; the starting point of this training.
  Analysis of the particularities of the “4Ps” (product, price, promotion, publicity) in relation to the hospitality industry.

  Specializations

  • Market Segmentation
  • Positioning in Line with Consumer Preferences
  • The Channels of Distribution
  • Technology and Marketing
  • Pricing Strategies
  • The Hotel/Unit Marketing Plan
  • The Corporate/Multi-Unit Marketing Plan

•  Supervision

  Development of specific skills allowing future hospitality managers
  to step into a professional role immediately.

  Specializations

  • Effective communication
  • Recruitment & Selection Procedures
  • Training
  • Managing productivity & controlling labor costs
  • Performance appraisal
  • Curriculum
  • Managing conflict
  • Time management

MBA 2 Professional

 Areas of expertise
with professional certifications

•  Management of Training

  How to become an excellent trainer proficient in designing and delivering a program.

  Specializations

  • Training Tools and Techniques
  • Measuring and Evaluating Training and Development
  • Training the Trainer
  • Orientation and Socialization
  • Hourly Employee Training
  • Mentoring

•  Managerial Accounting

  Training in activity-based cost accounting in a hospitality environment.

  Specializations

  • The Statement of Cash Flows
  • Ratio Analysis
  • Cost Concepts
  • Cost-Volume-Profit Analysis
  • Cost Approaches to Pricing
  • Forecasting Methods
  • Operations Budgeting
  • Cash Management
  • Internal Control
  • Capital Budgeting

•  Purchasing for Food & Beverage Operations

  Training in all the latest developments in the area of food purchasing.
  The various types of purchasing involved in the distribution chain from the supply or production source, to the customer’s table.

  Specializations

  • Distribution Channel
  • Food Service Operations
  • Purchasing Systems and Personnel
  • Buyer-Distributor Relationships
  • Receiving, Storing, and Inventory Controls
  • Legal Issues in Purchasing
  • Meat, Seafood, Poultry, Dairy Products
  • Baked Goods and Grocery Items
  • Beverages
  • Equipment, Supplies, and Services

•  Revenue / Yield Management

  Training to understand and apply the revenue management process, rationalize its use, master how it works and understand its implications for hospitality management.

  Specializations

  • Measurements
  • Tactical Revenue Management
  • Strategic Revenue Management

•  SPA Management

  Training for a career in the wellness sector, including historic and cultural studies into how spas evolved as well as industry terminology
  and essential principles for implementing a high-quality service in this area.

  Specializations

  • Philosophy of Spa
  • History of Spa and Spa Cultures
  • Contemporary Spa
  • Trend Analysis: Predictions and Possibilities
  • The Spa Service Experience
  • Traditions, Treatments, and Terms
  • Financial Organization of Spas
  • Spa Careers, Vocations, and Professions
  • Leadership and Ethics

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