Programme du MBA Professional en management hôtelier et tourisme

MBA 1 Preparatory

 Pôles d'expertises
avec certifications professionnelles

•  Financial Accounting

  This course presents basic financial accounting concepts and explains how they apply to the hospitality industry. 

  Specializations

  • Accounting for Business Transactions
  • Financial Statements
  • Corporate Accounting
  • Income Statement 
  • Completing the Accounting Cycle 
  • Current Liabilities and Payroll 

•  Human Resources Management

  This course presents a systematic approach to human resources management in the hospitality industry. Students will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed. 

  Specializations

  • Employment Laws and Applications
  • Job Analysis and Job Design
  • Planning and Recruiting
  • Selection
  • Training and Development
  • Evaluating Employee Performance
  • Negotiation and Collective Bargaining
  • Turnover, Discipline, and Exits

•  Managing Service in Food & Beverage Operations

  This course provides students with practical skills and knowledge for effective management of food and beverage operations. It presents basic service principles while emphasizing the importance of meeting and, whenever possible, exceeding the expectations of guests. 

  Specializations

  • Food and Beverage Operations
  • Select Food and Beverage Staff
  • Select Hotel Food Service Staff
  • Select Beverage Service Staff
  • Menu Development
  • Food Service Supplies and Equipment
  • Facility Design, Deco
  • Sanitation, Safety, Security, Health, and Legal Issues
  • Labor and Revenue Control
  • Banquets and Catered Events
  • In-Room Dining
  • On-Site Food and Beverage Operations

•  Rooms Department Management

  This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel. 

  Specializations

  • Reservations
  • Registration
  • Front Office Responsibilities
  • Rooms Management and Guest Accounting Applications 
  • Front Office Accounting
  • Check-Out and Account Settlement
  • The Front Office Audit
  • Planning and Organizing the Housekeeping Department

•  Strategic Sales & Marketing

  This course is designed to provide students with a solid background in hospitality sales and marketing. The textbook’s main focus is on practical sales techniques for selling to targeted markets. 

  Specializations

  • Market Segmentation
  • Positioning in Line with Consumer Preferences
  • The Channels of Distribution
  • Technology and Marketing
  • Pricing Strategies
  • The Hotel/Unit Marketing Plan
  • The Corporate/Multi-Unit Marketing Plan

•  Resort Management

  Offers a complete approach to the operation of resort properties. Beginning with the resort concept and the historical development of resorts, the course then covers the planning, development, management, marketing, and financial aspects of the resort business. The course also examines the future outlook for resorts and the impact of the condominium concept, timesharing, technological change, “green” initiatives, and eco-tourism.

  Specializations

  • The Resort Concept
  • The Process of Planning and Development
  • Planning the Facilities
  • Personnel Organization and Human Relations
  • Front-of-the-House Management
  • Heart-of-the-House Management I: F&B, Housekeeping, Laundry, and Dry-Cleaning Operations
  • Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Purchasing
  • Security, Safety, and Management of Risk
  • Resort Marketing and Sales Promotion
  • Managing the Resort Investment

•  CHIA (Certification in Hotel Industry Analytics)

  The Certification in Hotel Industry Analytics (CHIA), in cooperation with AHLEI, is the leading certification for undergraduate and graduate students, as well as professors, in Hospitality and Tourism programs. This recognition provides evidence of a thorough knowledge of the foundational metrics, definitions, formulas and methodologies that are used by the hotel industry. Recipients have proven that they can “do the math” and interpret the results. They have demonstrated an ability to analyze various types of hotel industry data and to make strategic inferences based upon that analysis. Certification also confirms a comprehensive understanding of benchmarking and performance reports that are used by industry professionals. Recipients have a grasp of the current landscape of the hotel industry, including relevant current events.  Achieving this distinction announces that these students have a place among the best graduates in their profession and opens the doors to future career opportunities. Qualifying students receive a certificate of accomplishment. Their names and schools are listed on the American Hotel & Lodging Educational Institute (AHLEI) website and they can use the CHIA designation on their resume/CV and business cards.

  Content

  The certification is based upon four core content areas:

  • Hotel Industry Analytical Foundations
  • Hotel Math Fundamentals – the metrics used by the Hotel Industry
  • Property Level Benchmarking with STAR Reports
  • Hotel Industry Performance Reports (Trends, P&L, Pipeline and Destination Reports)

MBA 2 Professional

 Pôles d'expertises
avec certifications professionnelles

•  Management of Training

  Comment devenir un excellent formateur maîtrisant la conception et l’exécution d’un programme.

  Specializations

  • Training Tools and Techniques
  • Measuring and Evaluating Training and Development
  • Training the Trainer
  • Orientation and Socialization
  • Hourly Employee Training
  • Mentoring

•  Managerial Accounting

  This course presents managerial accounting concepts and explains how they apply to specific operations within the hospitality industry.

  Specializations

  • The Statement of Cash Flows
  • Ratio Analysis
  • Cost Concepts
  • Cost-Volume-Profit Analysis
  • Cost Approaches to Pricing
  • Forecasting Methods
  • Operations Budgeting
  • Cash Management
  • Internal Control
  • Capital Budgeting

•  Purchasing for Food & Beverage Operations

  Formation aux toutes dernières nouveautés en matière d’achats alimentaires.
  Les différentes formes d’achat dans la chaîne de distribution, depuis la source d’approvisionnement ou la fabrication, jusqu’à la table du client.

  Specializations

  • Distribution Channel
  • Food Service Operations
  • Purchasing Systems and Personnel
  • Buyer-Distributor Relationships
  • Receiving, Storing, and Inventory Controls
  • Legal Issues in Purchasing
  • Meat, Seafood, Poultry, Dairy Products
  • Baked Goods and Grocery Items
  • Beverages
  • Equipment, Supplies, and Services

•  Revenue / Yield Management

  Formation pour comprendre et appliquer le processus du Revenue Management, rationnaliser son utilisation, maîtriser ses composants et comprendre ses implications dans la gestion hôtelière.

  Specializations

  • Measurements
  • Tactical Revenue Management
  • Strategic Revenue Management

•  SPA Management

  Formation pour travailler dans l’univers du spa, avec étude historique et culturelle de son développement, terminologie,
  et fondamentaux pour la mise en place d’un service opérationnel de qualité.

  Specializations

  • Philosophy of Spa
  • History of Spa and Spa Cultures
  • Contemporary Spa
  • Trend Analysis: Predictions and Possibilities
  • The Spa Service Experience
  • Traditions, Treatments, and Terms
  • Financial Organization of Spas
  • Spa Careers, Vocations, and Professions
  • Leadership and Ethics

N.B. : L'organisation de certains cours de management peut être modifiée en fonction du calendrier de certains "visiting professors".

Voir tous les cours