Financial Management

Financial Management or How to improve your hotelís performance

Conducted by Robert Kastner, MBA Cornell University

At the end of this workshop, participants will receive a personalized.

AIM Professional Studies Certificate

Hotel Operations Decision Making
& Measuring Investment Performance

3-day workshop:
July 1-3, 2019

AIM Paris 2, rue Charbonnel
75013 Paris
  • General Managers
  • Assistant Managers
  • Department Heads
  • Directors
  • Post graduate Students in Hospitality Management

Robert E. KastnerRobert E. Kastner

Mr. Kastner is widely known as a lecturer and producer of management development programs for the Hospitality Industry. He has had a long association with Best Western International, Embassy Suites Hotels, the Howard Johnson Franchise Systems, Holiday Inns, Inter-Continental Hotels, Hilton International, Meridien Hotels & Resorts and Groupe Accor.

Next session is scheduled for March 30, 31 and April 1.

Information and registration:

Marketing and Operational Performance

I - Marketing and Operational Performance

The Marketing issues will address:
Market Segmentation, Positioning, Source of Business Mix & Room Type MixUtilization of the CHASE (Cornell Hotel Administration Simulation Exercise) allows the participants to improve their management decision making skill with respect to:

  • Pricing and Incentives
  • Advertising
  • Staffing
  • Service Quality
  • Room Amenities and Other Operating Decisions

Participants learn:

  • How to evaluate financial statements.
  • Keep those decisions balanced.
  • React to competition and the marketplace and measure success.

Competitive analysis of the other hotels in the simulated marketplace helps to identify opportunities to improve profitability.
General topics such as Yield Management and Trends of Operations are also discussed.

Managerial Accounting Concepts and Measures

II - Managerial Accounting Concepts and Measures

The Managerial Accounting section focuses primarily on issues above Gross Operating Profit (GOP). This includes the analysis and interpretation of financial information in order to make better-informed decisions.
This understanding includes reviewing concepts and tools such as:

  • Cost/Volume/Profit Analysis
  • Flexible Budgeting
  • Operating Leverage
  • Ratio Analysis
  • Revenue Management
  • Measurement of Conversion of Revenue into GOP

These concepts are applied to the CHASE and discussed as they apply to the “real world” environment. Emphasis is placed on the fact that accounting is not just numbers, but rather a powerful tool to better manage people, performance and profit.

Financial Measures of Performance

III - Financial Measures of Performance

The Finance segment focuses primarily on issues below Gross Operating Profit (GOP). This includes a discussion of the impact of the owner’s decisions on the hotel’s performance including financial leverage. The analysis concentrates on the economic assessment from the owner’s perspective and presents a clearer understanding of owner’s measures of success and investment criteria including:

  • Net Income
  • Cash Flow
  • Return on Equity (ROE)
  • Return on Assets (ROA)
  • Return on Capital Employed (ROCE)
  • Growth
  • Market Presence and Other Criteria

This presentation includes a discussion about the differences between Operating Leverage and Financial Leverage. A focus on both qualitative and quantitative methods is employed to ensure that the participants are able to improve on their weaknesses as well as sharpen their strengths.

Key Learning Outcomes:
  • Formulate and implement marketing and profit making strategies for a hotel operation.
  • Practice hotel decision-making and analysis through rapid feedback of operating results. Decision-making areas include Pricing, Rate Incentives, Advertising & Promotion, Staffing, Operations and Finance.
  • Perform competitive analysis and identify opportunities in the market place to improve profitability.
  • Understand the concept of GOP “Flow Through” and the impact on profitability.
  • Understand and apply the concept of operating leverage to a hotel. Identify fixed, variable & controllable and uncontrollable costs in a hotel.
  • Understand the difference between “static” versus “flexible” budgeting techniques. Prepare a break-even analysis and develop a “profit plan” for the simulated hotel.
  • Understand the construction and interrelationship between the three financial statements, the Balance Sheet, Income Statement, and Statement of Cash Flows. Apply ratio analysis to hotel financial statements and discuss industry trend comparisons.
  • Understand the performance measures of hotel operators and owners including vocabulary such as GOP, NOI, EBITDA, ROE, ROCE, ROA, ROI, Cost of Debt Capital, Cost of Equity Capital, Capitalization Rates, etc.
  • Understand the concepts of financing and financial leverage and its impact on profitability, cash flow and return on owners’ investment.
  • Understand how hotel operators/managers impact the value of the hotel. Apply basic hotel valuation techniques to evaluate what a hotel is worth.

Robert E. Kastner

Robert E. KastnerRobert E. Kastner graduated from Cornell University with both a Bachelor of Science and a Master of Business Administration degree, specializing in finance.  After completing his graduate studies, Mr. Kastner taught at Cornell on the faculty of the School of Hotel Administration.  His areas of concentration include accounting, hotel financial management, investments, and personal computing.
Mr. Kastner has continued to teach at Cornell's Professional Development Program and is currently on the faculty of the Institut de Management Hotelier International (IMHI) graduate program at Groupe ESSEC in France as a Visiting Professor, at École hôtelière de Lausanne in Switzerland and at Académie Internationale de Management (AIM) in Hotel & Tourism Management in Paris.

Mr. Kastner is widely known as a lecturer and producer of management development programs for the Hospitality Industry.  He has had a long association with Best Western International, Embassy Suites Hotels, the Howard Johnson Franchise Systems, Holiday Inns, Inter-Continental Hotels, Hilton International, Meridien Hotels & Resorts and Groupe Accor.

He has also lectured with Ramada Inns, Hilton Hotels, Hyatt Hotels, AT&T, American Express, Radisson Hotels and Resorts, Sheraton Hotels and Resorts, Westin Hotels & Resorts, Richfield Hotels Inc., Manor Care Hotel Division, the United States Army, Continental Hotels (Romania), Ecola Superior de Hotelaria e Tourismo do Estoril (ESHTE) (Portugal), University of Perugia (Italy), and Escuela Oficial de Turismo (Spain), Indian Tourist Development Corporation (India) and numerous trade associations, schools and colleges.

As President of 9 Tek LTD., Mr. Kastner is involved in the development of client programs and installation of two management simulations, the Cornell Hotel and Restaurant Administration Simulation Exercises, CHASE and CRASE.  In addition, he has developed numerous software programs in the area of financial management and hotel development.

Mr. Kastner is married and resides with his wife Linda and two sons, Rob and Brian, in Basking Ridge, New Jersey, USA.